Our Service
CUSTOMER SERVICE
What We Offer
Multichannel E-Commerce Customer Service
Customer Service
Coverage
E-Commerce
Platform
Supported
1. LEAD
Provide product information for listed SKUs, products or services
2. PRE-SALES
Improve sales conversion by providing suggestion and detailed product information
3. SALES
Enhancing customer experience with detailed logistic and tracking information
4. FULLFILMENTS
Ongoing after sales support for product queries, warranties and returns
5. POST SALES
Increase client loyalty and drive further conversion by encourage client to provide feedback and comment
Why Choose Us
Proven Track Record
We have handled more than 800 ecommerce stores
Experienced + Dedicated + Consistent Resources
More than 80+ staff standby to provide 24/7 e-commerce cs
CHAT RESPONSE TIME
More than 80+ staff standby to provide 24/7 response within an hour
MicroGiants Specializes Only In E-commerce CS
Our cs process, knowledge & experience are tailored to e-commerce channels
Omnichannel E-commerce Expert
We have sufficient experience to take care of all of your e-commerce cs requirements
End-to-end CS Throughout The Entire Customer Life Cycle
Cover all your stages of customer from lead , pre-sales, sales & fulfillment to post-sales
E-commerce Customer Service Metrics
